Privacy policy

Privacy Policy

HONG KONG CLOUDMAP CROSS-BORDER LIMITED, trading as FXL, operates fxllens.com and provides Oakley-compatible replacement lenses. This policy explains how we collect, use, disclose, retain, and protect personal information.

Information We Collect

  • Contact, billing, and delivery information.
  • Orders, products viewed or purchased, returns, exchanges, warranties, and support records.
  • Frame model codes, messages, and photographs voluntarily submitted for fit assistance.
  • Device, IP address, browser, cookie identifiers, pages viewed, and store interactions.
  • Payment confirmation and transaction details. Full card numbers are processed by Shopify and authorized payment providers rather than stored by FXL.

How We Use Information

  • Process payments, fulfill orders, arrange delivery, and provide tracking.
  • Confirm frame compatibility and provide customer support.
  • Manage returns, refunds, exchanges, and warranty claims.
  • Prevent fraud, secure the store, and comply with legal obligations.
  • Improve products, website performance, and customer experience.
  • Send marketing only where consent has been provided.

Frame Photographs

Frame photographs are used for compatibility assistance and related support. They are retained only as long as reasonably needed to answer the request, maintain relevant customer-service records, prevent disputes, and meet legal obligations. You may request deletion where applicable.

Cookies

FXL and its service providers use cookies and similar technologies for carts, preferences, analytics, fraud prevention, and advertising where permitted. Available privacy controls can be used to manage non-essential processing.

Disclosure and International Processing

Information may be processed by Shopify, payment providers, fulfillment partners, carriers, email and support providers, analytics services, advisers, regulators, and business successors. These parties may process data outside your country and are expected to use it only for the relevant service.

Retention and Security

We retain information only as long as reasonably necessary for orders, support, legal and tax records, security, disputes, and agreements. Reasonable safeguards are used, but no transmission or storage method is completely secure.

Your Rights

Depending on location, you may request access, correction, deletion, restriction, objection, or a copy of personal information, and may withdraw marketing consent. Identity verification may be required.

Children

The store is not intended for children, and FXL does not knowingly collect children's information contrary to applicable law.

Contact

Data controller: HONG KONG CLOUDMAP CROSS-BORDER LIMITED, trading as FXL
Address: RM H11, 1/F, KAISER ESTATE PHASE 2, NO. 51 MAN YUE STREET, HUNG HOM, HONG KONG
Email: support@fxllens.com