Shipping policy
Shipping Policy
FXL ships Oakley-compatible replacement lenses from Hong Kong. Destination availability and the final delivery charge are confirmed at checkout.
Order Processing
Standard replacement-lens orders are normally processed within 1-2 business days after order confirmation and payment. Processing may take longer during public holidays, carrier disruptions, or exceptional order volumes.
Shipping Cost
Unless a region is listed as a fixed-price exception, standard shipping costs USD $2.99 for orders under USD $50 and is free for orders of USD $50 or more.
Shipping Destinations
North America: United States, Canada, Mexico
Europe: United Kingdom, Germany, France, Italy, Ireland, Spain, Austria, Denmark, Poland, Portugal, Hungary, Netherlands, Belgium, Finland, Norway, Sweden, Switzerland
Oceania: Australia, New Zealand
Asia: Hong Kong SAR, Japan, Malaysia, Singapore
Processing Time
Orders are typically processed within 1–2 business days before shipment.
Shipping Options & Delivery Times
| Shipping Method | Shipping Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 7–15 business days | FREE |
| Express Shipping | 6–10 business days | $5.99 |
Estimated Delivery Time
Your total delivery time includes both order processing and shipping:
Total Delivery Time = Processing Time + Shipping Time
-
Standard Shipping: Approximately 8–17 business days.
-
Express Shipping: Approximately 7–12 business days.
Tracking
- A dispatch email will be sent when tracking is available.
- Tracking may take 24-48 hours after dispatch to begin showing movement.
- If tracking has not updated for an extended period, email support@fxllens.com with your order number.
Shipping Address
Customers are responsible for providing a complete and deliverable address. Contact us immediately if an address is incorrect. Address changes are not guaranteed after fulfillment begins. Additional costs caused by an incorrect or incomplete customer-provided address may be charged before reshipment.
Customs, Duties, and Taxes
Taxes, duties, and import charges are handled according to the destination and the amounts shown at checkout. Where these charges are not collected at checkout, they may be assessed by the destination authority or carrier and remain the customer's responsibility.
Lost, Delayed, or Damaged Packages
Email support@fxllens.com with your order number if tracking stops updating, a parcel is marked delivered but cannot be located, or the parcel arrives damaged. Include photographs of damaged packaging and contents. Please report delivery or damage issues within 5 business days so that we can open a carrier investigation.
Order Cancellations
Contact us within 24 hours after ordering, or before fulfillment begins if later. We will try to cancel eligible orders. Once an order has shipped, it must follow the Return and Refund Policy.
Contact Information
If you have any questions about shipping, please contact us:
Company: HONG KONG CLOUDMAP CROSS-BORDER LIMITED
Email: support@fxllens.com
Phone:
Address: RM H11, 1/F, KAISER ESTATE PHASE 2, NO. 51 MAN YUE STREET, HUNG HOM, HONG KONG