Refund policy

Return, Exchange, Cancellation, and Refund Policy

FXL sells Oakley-compatible replacement lenses. Eligible standard replacement lenses are covered by a 60-day satisfaction guarantee.

60-Day Return and Exchange Window

You may request an eligible return or exchange within 60 days after the carrier marks the order as delivered. Contact us before sending anything back. Unauthorized returns may be delayed or refused.

Return Eligibility

Lenses must be unused, uninstalled, undamaged, free from scratches or wear, and returned with the original protective packaging and included accessories. Proof of purchase is required.

Return Shipping and Fees

  • Incorrect, damaged, or verified defective item: FXL provides return instructions and covers reasonable return shipping when a return is required.
  • Change of mind, incorrect model ordered, fit preference, or color preference: the customer pays return shipping.
  • Restocking fee: no restocking fee applies to an approved return.

Expedited shipping fees are non-refundable unless we made a mistake or the product is defective.

How to Request a Return or Exchange

  1. Email support@fxllens.com with your order number and preferred resolution.
  2. Describe the reason and include clear photographs for damage, defect, incorrect product, or fit concerns.
  3. Wait for approval and return instructions.
  4. Use tracked shipping and retain the receipt until the case is complete.

We typically review return requests within 1–2 business days. Once we receive your approved return, inspection usually takes 3–5 business days.

Refunds

Approved refunds are issued to the original payment method, normally within 2-5 business days after inspection. A bank or payment provider may require an additional time to post the funds.

Order Changes and Cancellations

Contact us within 24 hours after ordering, or before fulfillment begins if later. Changes and cancellations are not guaranteed after fulfillment starts. Shipped orders follow the standard return process.

Contact Us

Company: HONG KONG CLOUDMAP CROSS-BORDER LIMITED

Email: support@fxllens.com

Phone: +86131 9739 2210

Address: RM H11, 1/F, KAISER ESTATE PHASE 2, NO. 51 MAN YUE STREET, HUNG HOM, HONG KONG

Service Time: Monday to Friday (9:00am - 6:00pm UTC+8)